Frequently asked
questions
Key information about VPN access, subscriptions, and the private IT channel. Contact us directly if you cannot find the answer you need.
Connection and setup
What is a VPN client? +
It is an app that imports the VPN configuration issued to you. How to choose a VPN client
How do I connect a device? +
Choose the relevant guide in the article library and follow the steps. Download apps only from official sources.
What should I do if the VPN will not connect? +
Start with the connection troubleshooting guide. If the issue remains, contact support.
Which devices have setup guides? +
Detailed guides are currently available for iPhone, Android, and Windows. Confirm compatibility for other devices before purchase.
Payment and access
What is included in a subscription? +
VPN access for up to five devices, a private IT channel, setup guides, and support. Telegram is required for the IT channel.
What happens after the 7-day RUB 1 period? +
The published website terms state that the subscription renews at RUB 250 per month. The next charge and cancellation terms must be shown before payment; live website payments are not available yet.
Can I pay without Telegram? +
The website currently contains a demonstration flow only. Live payment and access delivery without Telegram are still being developed.
Contact us by email, Telegram, or website chat
For payment questions, never send a full card number or a verification code.